Terms & Conditions for Chocolate Box Training

1. Introduction
Welcome to Chocolate Box Training. Chocolate Box Training is owned and operated under Sleaping Giant Pty Ltd (ABN: 96 607 326 036, trading as Chocolate Box Training, Motus Health & Performance, Chocolate Box Films). These Terms & Conditions govern your use of our facilities, services, website, and related technologies. By signing up for membership, using our services, or accessing our facilities, you agree to these terms.

2. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and storage of your personal and sensitive information comply with the Privacy Act 1988 (Cth) and other applicable laws.

• Biometric Data: For members utilizing 24/7 access, we use facial recognition technology to verify identity and ensure secure access. This data is collected only with your explicit consent and stored securely.
• Privacy Policy: For details on how we manage your personal data, please review our Privacy Policy.
• Your Rights: You have the right to access, correct, or request the deletion of your personal data, including biometric data, at any time. Contact us at hello@chocolateboxtraining.com.

3. Membership Terms
3.1 Membership Options
We offer a range of membership plans to suit your needs. Details, pricing, and inclusions are available on our Membership Prices page or our website www.chocolateboxtraining.com.

If you wish to make a change to your membership package, you must provide a minimum of 10 days notice. These requests should be made via email to hello@chocolateboxtraining.com.

If you are an Unlimited member with access to HOT Recovery, the following terms apply:

• “Unlimited Plus” $89 and Athlete $129 members have access to 1x HOT Recovery session per week. You have a choice of a double suite or a single suite. If you are using the sauna solo, then you must book a single suite. If you are sweating it out with a mate, then please book a double suite.
• “Unlimited Plus” $109 members have access to 2x HOT Recovery sessions per week. Please follow the booking etiquette outlined above.

3.2 Minimum Term Agreement
To ensure you get the most out of your membership, the lock in period for all new members is 26 financial weeks. Note, there is no minimum term agreement required for Motus Group Rehab memberships, due to the nature of the activity. 

3.3 Casual Visits:

• Drop In Session - only available to visitors + non-local residents above 18 years. Can be purchased via the Chocolate Box Training App or online timetable. Must be used within 7 days from the date of purchase. If you fail to show up to your booked class, you will forfeit your pass.
• Drop In Week - only available to first-time visitors + non-local residents above 18 years. Can be purchased via the Chocolate Box Training App or online timetable. Must be used within 7 days from the date of purchase. Not transferable. Expiry date cannot be extended. 

3.4 Cancellation and Suspension

• Cancellation: You can cancel your membership within the Minimum Term Agreement, but the remainder of the minimum weekly charges will not be reimbursed. You can choose to pay out your remaining weeks or transfer them to a friend or family member. Cancellation of memberships outside the Minimum Term Agreement can be made. Allow 10 days’ notice via email to hello@chocolateboxtraining.com for any cancellations to your account.
• Suspension: Members may cancel their membership by providing 10 days notice via email to hello@chocolateboxtraining.com. Memberships can be suspended for a maximum of 4 weeks for holidays (if travelling for longer, please supply documentation); injury hold for a maximum of 8 weeks, and pregnancy hold for a maximum of 12 weeks. Where possible, Those on weekly membership payments must give 10 days notice. Fortnightly payments must give 3 weeks notice and monthly payments must give 6 weeks notice. All requests must be sent via email to hello@chocolateboxtraining.com.

 
3.5 Fees & Charges:

• Insufficient Funds: Your bank or credit provider may charge you an overdraw fee for insufficient funds. You may also incur an administration fee of $5.00 AUD. 
  Infractions - Any dishonours caused by the member will incur a $5.00 AUD fee.
• Late Fees: A $3 AUD late cancellation or no show fee will be applied for STRONG and SWEAT. A late fee of $15 AUD will be charged for a no-show or if not checked into (in the building) 5 minutes prior to the start of any Reformer Pilates or Yoga Class. You must cancel out of class or remove yourself from waitlist 2hrs before start class time. Please note, an additional administration charge may be charged based on payment method by our third-party biller (MINDBODY/Stripe).  
• Transaction Fees: A transaction fee of $0.69 applies to all membership debits. Note there is an additional transaction fee of 1.39% +$0.25 for all payments processed using credit card (including AMEX). These fees are automatically applied to your account upon each transaction and are not covered by Chocolate Box Training. 

 
3.6 Changes to Method of Payment
Changes to method of payment must be made directly at Reception or via email to hello@chocolateboxtraining.com. Please note that changing payment details on the CBT App does not update on our system.

3.7 Refunds
Refunds for unused services or prepaid memberships are subject to approval and applicable fees. No refunds are provided for missed classes or late cancellations unless under exceptional circumstances.

4. Facility Use
4.1 Code of Conduct
Members must:

• Treat staff and fellow members with respect.
• Use equipment safely and appropriately.
• Adhere to hygiene practices, such as cleaning machines after use, wearing suitable gym attire.
• Towel usage is compulsory.
• Return all equipment after use, do not drop weights unnecessarily.

4.2 Access Control

• Members using 24/7 access must not share access credentials or allow unauthorized individuals to enter.
• Facial recognition is used to enhance security and prevent unauthorized entry. Alternative access methods are available upon request.
  

4.3 Children and Minors

• Children under 6 months or unable to sit independently are not permitted in the gym except in designated pram-friendly classes under the supervision of their parent and/or guardian.
• Free child-minding services are provided during specific hours for children aged 6 months (or those that can sit independently), up to 12 years of age.
  

4.4 Class Booking Policy

• Members must book into all classes in advance, and only attend classes to which they are booked into.
• A $3 AUD late cancellation or no show fee will be applied for STRONG and SWEAT. A late fee of $15 AUD will be charged for a no-show or if not checked into (in the building) 5 minutes prior to the start of any Reformer Pilates Class. You must cancel out of class or remove yourself from waitlist 2hrs before start class time. Please note, an additional administration charge may be charged based on payment method by our third-party biller (MINDBODY/Stripe).  

4.5 Etiquette for Body Composition Scans:
Unlimited Plus and Athlete members have unlimited access to InBody Composition Scans. You must check in with reception prior to your scan. It is important to note that clients who have a scheduled appointment will get priority. 

5. Special Services
5.1 24/7 Access Risks
Members acknowledge that during unstaffed hours, there may be increased risks. You are responsible for your safety and must act cautiously.
Agree to safety induction of 24/7 gym usage including use of duress lanyard in case of an emergency. If this usage policy is not adhered to, you will be liable for any associated costs. 

5.2 Classes and Booking Policies
Reformer Pilates, SWEAT, STRONG, and other classes require advance booking.
Late cancellations or no-shows may result in a fee as outlined in our Fee & Charges and Class Booking Policy.

5.3 Gift Certificates
Gift certificates can be purchased from Chocolate Box Training and can be used towards HOT Recovery, Chocolate Box Training membership or retail purchases in-store or online. The following terms and conditions apply:

• Vouchers can be purchased at Reception or from our online store.
• Valid for 6 months from the date of purchase.
• Voucher must be present at time of redemption.
• Non - transferable.

6. Media Consent
By participating in classes, events, or using our facilities, members grant Chocolate Box Training the right to capture photos and videos for promotional purposes, including but not limited to social media, advertising, and website use.

• Agreement to Use: Members agree that Chocolate Box Training may use their image without financial compensation.
• Opt-Out Process: Members can opt out of media use by providing written notice to hello@chocolateboxtraining.com. Upon receiving the opt-out request, Chocolate Box Training will ensure reasonable steps are taken to respect the member's preference.

7. Liability and Disclaimers
7.1 Fitness and Health Disclaimer
Members are advised to consult with a medical professional before beginning any exercise program. Chocolate Box Training is not liable for injuries, illnesses, or adverse health outcomes resulting from gym use.

7.2 Liability Limitation
To the extent permitted by law, our liability is limited to the resupply of services or refund of membership fees.

8. Technology and Intellectual Property
8.1 Website and App Use
Members must not misuse our website, app, or any digital platforms. Unauthorized access or tampering with technology systems is prohibited.

8.2 Intellectual Property
All content, branding, and training methods are the property of Chocolate Box Training and must not be reproduced without permission.

9. Changes to Terms
Chocolate Box Training reserves the right to update these Terms & Conditions. Significant changes will be communicated via email or a website announcement.

10. Dispute Resolution
In the event of a dispute, we encourage members to contact us directly to resolve the matter amicably. If unresolved, disputes will be governed by the laws of New South Wales, Australia, and referred to mediation before legal proceedings.

11. Contact Information
For questions or concerns about these Terms & Conditions, contact us:
Email: hello@chocolateboxtraining.com
Phone: +61 (2) 9971 5194
Address: Chocolate Box Cromer - 15/1 Thew Parade Cromer, NSW 2099; Chocolate Box Brookvale - 170 Harbord Road, NSW 2100;  Chocolate Box Narrabeen - 1525 Pittwater Road, North Narrabeen NSW 2101.